Question 1

Where do you ship?

Accepted Answer

We ship worldwide via DDP (Delivered Duty Paid), FOB (Free On Board), and Express (DHL, FedEx, UPS). If you need an alternative shipping method, please contact us directly for a customized solution.

Question 2

What shipping methods do you offer?

Accepted Answer

DDP (Delivered Duty Paid) – Door-to-door delivery with duties & taxes included.
FOB (Free On Board) – You handle shipping & customs after goods leave our factory.
Express Shipping – Fast delivery via DHL, FedEx, or UPS (DDU or DDP available).
Custom Solutions – Need sea freight, rail, or special handling? Contact us!

Question 3

How long does shipping take?

Accepted Answer

Express: 5–7 business days (varies by destination).
Air Freight: 10–14 days.
Sea Freight: 20–55 days (depending on port).
DDP Shipping: Depends on customs clearance (usually +2–5 days).

Question 4

Do you handle customs clearance?

Accepted Answer

Yes, for DDP shipments – We manage all customs paperwork, duties, and taxes.
No, for FOB shipments – Buyer arranges customs clearance.

Question 5

Can I track my order?

Accepted Answer

Yes! You’ll receive a tracking number once shipped.

Question 6

What if my country has import restrictions?

Accepted Answer

Some products (e.g., ballistic armor, batteries, etc.) may face restrictions. Contact us before ordering for compliance checks.

Question 7

How are shipping costs calculated?

Accepted Answer

Costs depend on:

✔ Weight & dimensions
✔ Shipping method (DDP, FOB, Express)
✔ Destination country’s duties/taxes

Question 8

Can I change the shipping method after ordering?

Accepted Answer

Yes, but contact us ASAP—once shipped, changes may not be possible.

Question 9

What if my package is delayed or stuck in customs?

Accepted Answer

We assist with tracking and resolving customs issues for DDP shipments. For FOB, the buyer must handle clearance.

Question 10

Do you offer bulk discounts on shipping?

Accepted Answer

Yes! Contact us for negotiated rates on large orders.

FAQ

Frequently asked questions